Our response to COVID-19

Updated: 7 July 2020

 

At Ardmuir we strive to create a home away from home for you and we want you to feel like a member of our Ardmuir family for the time you spend with us.

In recent weeks with the developments of the COVID-19 virus, we saw a significant number of you leave earlier than anticipated, to re-join your loved ones. The virus created an unprecedented situation, one which nobody could have foretold, but we wanted to acknowledge how difficult this is for you, our students, and act accordingly.

We want to take some time to reflect on our collective response to the pandemic.

A number of you wanted to go home and end your lease with us; you shared that you weren’t able to pay two rents, or that you didn’t want to pay for a service that you were unable to use. You spoke to us and we listened. We made the decision to end our contracts on the 30th of April, relieving you of the financial burden of your final 2 rent instalments.

Those of you who are our key workers have opted to stay. You shared with us that you want to feel safe and cared for, while you carry out your critical duties in core areas of needs, such as hospitals and supermarkets. We have so much admiration for you and have looked for ways to help – feeding you or supporting you with a listening ear. We have also endeavoured to support you with rent reductions and deferment options where required.

I will be leaving Ardmuir accommodation soon having lived in Dundee for the last six years while I completed my medical degree. I would like to sincerely thank everyone especially Stephanie, the property manager who has made living here an absolute pleasure and consistently provided with excellent support during my tenancy. Living in the accommodation allowed me to focus on other things such as the adjustment moving to Scotland, making friends and socialising and I guess most importantly my studies and course. It meant that simple things like waiting for maintenance or receiving packages were taken care of while I spent long days in hospital placements. I recently began work as a junior doctor during the Covid pandemic and Ardmuir was kind enough not only to offer a free Dominos night (cheekily coinciding with my birthday in social isolation) as well as a months rent returned as a gesture of goodwill to NHS workers. I’d like to publicly thank add me as a testament to the kindness that some companies have shown during this difficult time. Thank you so very much!

Sandhya Prem

For all of you who opted to keep ardmuir as your home during this difficult time, we are still here for you. Our maintenance team, office and cleaning team are here for you providing essential assistance, ensuring calls are answered and common areas are kept clean. We have made online groups for those of you in isolation to communicate with each other and have connections even if your flatmates have left.

As a small team, we have some dedicated essential workers who have helped Ardmuir remain operational. Piotr Loll, Head of Maintenance in Aberdeen and Colin Thomson our maintenance operative in Dundee have continued to respond to all emergency maintenance issues in line with government guidelines. Essential cleaning has continued in common areas and cleaning supplies have been provided to students who have had issues getting them. Alana Troupe, Assistant Property Manager in Aberdeen has been in the office on reduced hours to provide emergency support to students. The remainder of our administration team are all currently able to work from home, so we hope that you have seen an uninterrupted service via calls, email and online services. We are so grateful to have such dedicated staff.

Our focus will remain to keep you safe and comfortable in your Ardmuir home. We want to do the best we can for you and we want to support you and we want to come out of this together as a stronger community.


Latest government update from 29th of June:

https://www.studentinformation.gov.scot/coronavirus-student-accommodation

Ardmuir is the largest independent student accommodation provider in Aberdeen, and now also available in Dundee. All inclusive rent, wi-fi, cleaning & maintenance as standard. Ardmuir is student living with a difference.

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