Customer Satisfactory Survey Results

The results are in! We asked our tenants what they think about us, how we are performing and their experience living in an Ardmuir flat.

Q1. How easy did you find the booking process?

Answered: 91      Skipped: 0

  • Really easy

    0%
  • As expected

    0%
  • Harder than you expected

    0%
ANSWER CHOICES RESPONSES
Really Easy 76.92%
As expected 19.78%
Harder than you anticipated 3.30%

"I love the accommodation with its helpful and very nice service!  Good job!"

Q2. Did you find the pre-check in information we sent useful or was there information missed?

Answered: 90      Skipped: 1

  • Yes I found everything I needed to know

    0%
  • There was information I felt was missed

    0%
  • Other

    0%
ANSWER CHOICES RESPONSES
Yes I found everything I needed to know 92.22%
There was information I felt was missed 5.56%
Other 2.22%

"Thanks for giving me a home away from home here in Aberdeen!"

Q3. How would you rate the standard and specification of your accommodation?

Answered: 91      Skipped: 0

  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Very poor

    0%
  • Other

    0%
ANSWER CHOICES RESPONSES
Excellent 28.57%
Very Good 50.55%
Average 16.48%
Poor 3.30%
Very poor 0.00%
Other 1.10%

"Compliments to maintenance and cleaners"

Q4. How useful did you find the information we provided about the accommodation and local amenities in the information booklet we provided?

Answered: 91      Skipped: 0

  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Very poor

    0%
ANSWER CHOICES RESPONSES
Excellent 34.07%
Very Good 52.75%
Average 13.19%
Poor 0.00%
Very poor 0.00%

"Love it here"

Q5. How would you rate the welcome you received when you arrived at your accommodation?

Answered: 90      Skipped: 1

  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Very poor

    0%
ANSWER CHOICES RESPONSES
Excellent 46.67%
Very Good 34.44%
Average 13.33%
Poor 3.33%
Very poor 2.22%

"Staff are super friendly and approachable. Cleaners are amazing and do a great job! Lovely place to live."

Q6. How would you rate the cleanliness of your accommodation when you moved in?

Answered: 91      Skipped: 0

  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Very poor

    0%
ANSWER CHOICES RESPONSES
Excellent 34.07%
Very Good 39.56%
Average 15.38%
Poor 8.79%
Very poor 2.20%

"The reception staff are really really approachable."

Q7. How approachable and friendly are the staff at Ardmuir?

Answered: 91      Skipped: 0

  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Very poor

    0%
ANSWER CHOICES RESPONSES
Excellent 62.64%
Very Good 29.67%
Average 7.69%
Poor 0.00%
Very poor 0.00%

"Staff were really good at fixing any issues we had and they kept us involved during the whole process. The Maintenance crew are really nice, they were professional and worked around us."

Q8. How would you rate the speed and efficiency of Maintenance?

Answered: 90      Skipped: 1

  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Very poor

    0%
ANSWER CHOICES RESPONSES
Excellent 52.22%
Very Good 36.67%
Average 8.89%
Poor 2.22%
Very poor 0.00%

Q9. How would you rate your internet provision?

Answered: 90      Skipped: 1

  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Very poor

    0%
ANSWER CHOICES RESPONSES
Excellent 31.11%
Very Good 36.67%
Average 22.22%
Poor 7.78%
Very poor 2.22%

Q10. How would you rate your overall satisfaction of the accommodation?

Answered: 91      Skipped: 0

  • I love it

    0%
  • I like it

    0%
  • Average

    0%
  • I don't like it

    0%
  • I'm very unhappy

    0%
ANSWER CHOICES RESPONSES
I love it 47.25%
I like it 43.96%
Average 7.69%
I don't like it 0.00%
I'm very unhappy 1.10%

Ardmuir

Ardmuir is the largest independent student accommodation provider in Aberdeen, and now also available in Dundee. All inclusive rent, wi-fi, cleaning & maintenance as standard. Ardmuir is student living with a difference.

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